Scenario:
1. I need to lock/unlock a staff member's account.
2. How can I unlock a staff member's account?
3. Am I able to unlock a staff member's account?
Solution:
To lock or unlock a staff account:
- Go to the Staff tab
- Select the staff member on the left
- Check or uncheck the box labeled "Lock" in the top right corner
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6043249033/original/Ehn8trul-5DK6FxHy5ao3eGRzKYwM6CC6w.png?1486755056)
Note: Locking an account is NOT the same as deactivating it. For more information on the differences between locking an account and deactivating it, please click here.